EASY WEAR - EVERYDAY DRESS
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This dress will be your new favorite and closet staple. It can be dressed up for a business casual look or night out or can be dressed down with a pair of comfy sneakers. It is buttery soft and so stretchy. It is flattering on all body types and has pockets as well. It is oversized so we recommend sticking with your true size for extra room or sizing down for a more fitted look.
Sizing: Model is wearing a size Medium but her true size is a Large
Shipping Information
Shipping Information
Shipping:
Light Shine Co. is NOT responsible for lost, damaged or marked delivered items. Once the items leave us, it is in the carriers hands which we have no control over. If there is a problem with your tracking information or the delivery of your package, please contact the mail service directly before contacting us. We suggest this because as the listed recipient of the package, the mail courier is often able to provide you with more information regarding the whereabouts of your package. In some situations, an items tracking may not update but items do still arrive. We suggest allowing several days for tracking to show correctly. If a package is marked as “DELIVERED” but you have not yet received your package, please contact the carrier directly to get this issue resolved. They are often able to check records giving detailed information on where your package was delivered. If a package is marked "delivered" and you have not yet received it, the carrier advises to allow up to 24 hours before contacting them.
Refunds & Exchanges
Refunds & Exchanges
Refund policy
Returns
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lightshinecompany@gmail.com. Please note that returns will need to be sent to the following address: 3020 N Center St. #105 Hickory, NC 28601
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lightshinecompany@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like final sale items or sale items unless they arrived with some sort of defect, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your item has not shipped yet, you can email us to let us know the exchange you would like to make and we are happy to process the change for you. We will invoice you for the difference if there is any.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lightshinecompany@gmail.com.
